Monthly Archives: March 2013


judicial-reviewThe Help Desk Crew is aware that there has been tremendous anxiety and frustration amongst some of you who are looking forward to progress updates on the filing of the court proceeding against the authorities who are holding our gold and money unjustly.

Help Desk would like to inform that data entry has been completed last week and duly compiled according to the respective categories of affected Gennevarians. In other words, we know each and every one of you who have joined in the class action. That makes you identifiable and contactable either through the conventional SMS or by email.

The legal volunteers have been working hard with regards to the proposed JR action and they have consulted at least five different legal eagles who have established themselves in the legal circle and these lawyers have generously given their respective input and opinion pertaining to the different options and scenarios as well as consequences that can be safely ventured through by all of us as a class of aggrieved plaintiffs. The findings are now collated into a summarized conclusion.

To each and every one of you who have boldly stepped forward and be counted, Help Desk is determined to see you through a decisive actionable course of legal redress against the unjust raid that has befallen on Genneva Malaysia Sdn Bhd, thus resulting in all Gennevarians to be a financial casualty in the hands of some reckless people holding power in authority. As interested party, you are naturally anxious to know what’s happening and Help Desk volunteers are not going to keep you in the dark.

As such, there will be update sessions to be held from time to time just for you and at the end of every session there will be Q&A so that you are clear of all issues that may crop up during the different stages of the legal progress. There is going to be a first session held next week and all those involved would be duly notified by SMS and/or email of the time and venue.

Please note that the update sessions are only for Gennevarians who have participated in the JR action and as such it is not open for all members of the public. Entry to future meetings will be checked against names that are registered with Help Desk. Members of the public who are not involved will be denied entry.

Thank you for your patience.

Kind regards

HelpDesk Crew 

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UPDATES: Briefing on How to Get Your Gold and Money Back from BNM

No one saves us but ourselves[ Visit this page or GMS FB regularly for updates on future sessions. Please help to spread the word ASAP – copy paste to SMS, Whataspp or email customers and consultants. Download JR Consent Form | Police Report Templates
Thank you. – GMS HelpDesk Boleh! ]

TUESDAY, 19 March 2013:

MELAKA : 12:00PM, Press Conference o be led by MP for Kota Melaka YB Sim Tong Him at DAP Melaka, Dewan Rakyat Melaka, 5 Jalan PM 1/1, Taman Pandan Mawar, Jalan Pandan, 75200 Melaka.

TUESDAY, 12 March 2013:

KOTA KINABALU : 12:00PM-1PM, briefing followed Press Conference to be led by PKR Complaint Bureau Chief Christina Liew at SGCC function room 1st floor, Sabah Golf & Country Club. This briefing will be conducted in English, open to Genneva customers and consultants.

MONDAY, 11 March 2013:

KUALA LUMPUR : 7:30PM, GOLDBEAM 1st Floor. This briefing will be conducted in English, open to Genneva customers and consultants.

TUESDAY & WEDNESDAY, 5 & 6 March 2013:

KUALA LUMPUR : 7:30PM, GOLDBEAM 1st Floor. This briefing will be conducted in English, open to Genneva customers and consultants.

MONDAY, 4 March 2013:

IPOH: 7:30PM, Genneva Office, Ipoh. This briefing will be conducted in Mandarin and English, open to Genneva customers and consultants.

FRIDAY, 3 March 2013:

SETIAWAN : 7:00PM, Oasis Restaurant, 68 Jalan Raja Omar, Taman Setia, Perak. This briefing will be conducted in Mandarin and English, open to Genneva customers and consultants.

FRIDAY, 1 March 2013:

KUALA LUMPUR : 7:30PM, GOLDBEAM 1st Floor. This briefing will be conducted in English, open to Genneva customers and consultants.

WEDNESDAY, 27 February 2013:

 MELAKA : 7:00PM, Genneva Office. This briefing will be conducted in Mandarin and English, open to Genneva customers and consultants.


  1. KOTA KINABALU : 12:30PM, Genneva Office
  2. MELAKA : 1:30PM, Genneva Office
  3. PENANG : 6:30PM, Goh Kheng Sneah Batu Uban Gerakan Service Centre (opposite Vistana)

Any volunteers who would like to organize the same in other states or be a part of the HelpDesk Crew, please provide your name and contact number at

Enquiries, please call GMS HelpDesk (012) 301 2509 or meet us at GOLDBEAM, 7 Jalan 3/116D, Kuchai Entrepreneurs Park, Jalan Kuchai Lama, 58200 Kuala Lumpur.
10AM–1PM, Mondays–Fridays and excluding public holidays.

Please forward on to those who may benefit from this email. Thank you.

GMS HelpDesk Crew, Genneva Malaysia Supporters

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Press Statement by Genneva Customers Sabah

Date:              12th March, 2013
Time:              1:00pm
Venue:           Sabah Golf & Country Club, Kota Kinabalu, Sabah.


GENNEVA Malaysia Sdn Bhd was raided by Bank Negara Malaysia on 1st October, 2012 for suspicious of operating illegal investment schemes using gold. Genneva Malaysia is an innovative gold trading company in Malaysia.

GENNEVA Malaysia had attracted about 6,000 consultants with near to 60,000 customers transforming 300,000 lives for this 1,000,000 welfare of Malays, Chinese, Indian and others with an estimated total sales turnover revenue of RM3 billion as reported by the newspaper. Total numbers of customers in Sabah is expected to be around 1,000 from all walks of life.

In the last five months, the customers of GENNEVA Malaysia have send many petitions to our current and former Prime Minister of Malaysia, Governor of Bank Negara Malaysia, Minister of Home Affairs and various political parties and politicians to seek assistant to appeal to Bank Negara Malaysia to expedite the investigation of GENNEVA Malaysia.

We, the affected customers in Sabah want to believe in the Central Bank of Malaysia claim to protect and stand by the people but we simply don’t see that is happening here after 5 months where there is no update given to the Rakyat on the outcome of the investigation.


The objective of today’s event is to request Bank Negara Malaysia to give us, the customers an answer as to the outcome of their investigation without unnecessary and further delay so that we can take the necessary action to recover our losses.


We as the Customers of GENNEVA Malaysia basically choose to buy gold from GENNEVA Malaysia to hedge against inflation.

  1. We choose Genneva Malaysia because we witness their credibility and transparency in their operation.
  2. They create not only favorable income for many a family but they provided employment for the jobless, for semi-retirees, for single parents etc
  3. They help to put many families home with food on their table, support high cost of medical bills, support our old aged parent and sick love ones, support our children educations, pay loans and channel part of our income to charity centers etc.


Our confidence was enhanced as we understand that the Central Bank was holding talks, a consultation dialogues with Genneva Malaysia. This was on-going for the last 8 months before the raid with the noble intention to help and guide Genneva Malaysia to ensure they are compliance to all legality of their operations in order to protect Genneva Malaysia and their supporters.

The dialogue and consultations were as follow:

  1. Genneva Malaysia has been in consultation with their Syariah Committee. All necessary Sale and Purchase contracts or documents between Genneva Malaysia and customers are to be vetted by the Syariah committee and to be carried out by Genneva Malaysia (Note: Syariah Committee members required to obtain prior written approval from Central Bank.)
  2. On Feb 12, 2012 Central Bank’s director of legal department informed the company that after having audited Genneva Malaysia, they came to a conclusion that there was no issue in Genneva Malaysia business model.
  3. On Feb 27, 2012 Genneva Malaysia advertised in all major newspapers as directed by Central Bank, a condition for Genneva Malaysia to resume business.
  4. Key Notes of the advertisement “No buy back guarantee, Not an investment company, Only a Gold trader.”
  5. 8 months ago before the raid, in order to protect their consultants and customers from the grey areas of law, Genneva Malaysia took the liberty to write to the Prime Minister Dato’ Najib Tun Abdul Razak urging for regulation of gold business as the gold business is currently not regulated.
    Upon receipt of the letter, the Prime Minister directed Central bank and the Finance Ministry to set up a task force to study the regulation of gold business in the country.


On top of it, we were impressed with dignitaries gracing Genneva Malaysia’s functions as below:

  1. On 15 Dec, 2010 Genneva Malaysia Syariah Compliance was launched by our former Prime Minister Tun Dr Mahathir Bin Mohamad,.
  2. On 3 Feb, 2012 representative of Deputy of Finance Minister officiated the opening of new office of Genneva Malaysia Sdn Bhd.
  3. On 20 March, 2012 our first lady, Datuk Paduka Seri Rosmah Mansor  graciously attended our consultants appreciation night as Guest of Honor of GENNEVA Malaysia.
  4. On 14 Sept, 2012 Genneva Malaysia welcome the new Chairperson Princess Tengku Dato Muhaini.

Judging from the above, the controversial raid has probably sent a mix messages to the people for their real reason behind it.

From the on-going dialogue and consultation between Central Bank and Genneva Malaysia to a sudden shift to raiding was a shocking blow which not only threatening and robbing many livelihoods but inflicting emotional and personal grief as well as the trust of the people;

It was heart breaking for Genneva Malaysia and supporters who had put all their faith and trust with Central Bank who were enjoying an on-going dialogue and consultation with them for the last eight months before the raid.

Many people cannot help wondering if the action they had taken could be triggered by many jealousy and hatred from rivals whom they need to please instead of directing them to face their own challenges to improve their platform to encourage financial freedom without forcing people back to out-of-favor streams that create more and more debt slaves.


Genneva Malaysia does not offer an investment plan.

  1. Genneva Malaysia is just a gold trading i.e. buying and selling of physical gold (not paper).
  2. All receivables above $10,000 from buyers are through the banks.
  3. Should the Central Bank channel their resources to help company like Genneva Malaysia who are willing to take a step further to assist in the task force on regulations of gold?
  4. Genneva Malaysia have made several requests to the Prime Minister and relevant authorities to regulate gold trading business.
  5. If there are any suspicion on money laundering, the banks are responsible to vet through customers details and any suspicious of incoming customers funds.
  6. Genneva Malaysia does not give out interest but discretionary Hibah (gift) – base on syariah principles.
  7. SUSTAINABILITY – Genneva Malaysia is not a financial institution or get-rich-schemes. We do not know if there is a law or stature in Malaysia that can be charged if sustainability is in questions. Otherwise, many trading companies would have to be raided.
  8. How Genneva Malaysia make money? We are very sure that is their business secret which no businessman would divulge. But there is one important secret we know is their century of experiences in combination of their ages.
  9. Genneva Malaysia has always met their obligations and commitments to their consultants and customers.
  10. 10. Bail out – Gold trading is not under the purview of Central Bank, the latter is not obligated to exercise bail out.


We the customers of GENNEVA Malaysia would like to  seek the urgency for a Win-Win Solution between the Central Bank and Genneva Malaysia with their customers and consultants for the sake of over 300,000 livelihoods involving more than a 1,000,000 of Malays, Chinese, Indian and others welfare.

kastam to gold beam

MOF to Gennevagenneva to pmPM to BNMAppendix-Photos

Dear Prime Minister

Conversation with PM[Gennevarians, call in if there is a call in session]

Dear Prime Minister


1. What does the above tells you Mr Prime Minister?
a. It says that 99.9% of Gennevarians are in favor of Genneva M’sia to be re-opened.
b. It says that 99.9% of Gennevarians strongly felt that the raid was done in bad faith.
c. It says that 99.9% felt that we were a lot happier without authorities’ interference.
d. It says that 99.9% of Gennevarians don’t bite the hand that feeds you.

2. This is especially written to make peace with your good self and the authorities, urging you to help the 66,000 consultants/customers involving over 300,000 livelihoods consisting of Malaysians from all communities be they Chinese, Indian, Malay and others in Genneva Family to achieve a Win-Win situation.

3. In light of the BNM raid of the company, it is very important for you to know that 99.9% of the consultants/customers are still faithfully supporting Genneva Malaysia Sdn Bhd.

4. FOR YOUR KIND AWARENESS, currently, thousands of Gennevarians have already made police reports throughout Malaysia and soon to take a step further to file for Judicial Review over the displeasure of the raid by BNM.

5. There were countless immoral tactics and attempts by irresponsible quarters to instigate Gennevarians to turn against the company but they had failed badly.

6. Gold is good for hedging inflation with higher yield. Genneva Malaysia provides a safe-haven platform as when we buy the gold, we are given physical gold 999.9 grade. We are the owner of this physical gold and we simply do not trust paper gold.

7. In this very challenging time in this world crisis and inflation that badly affected many families, Genneva Malaysia has not only save my family but many others.

8. Since the merciless raid on 1 October 2012, it has put so many families in misery and horrific pain and suffering;
a. Many families not being able to put food on the table now,
b. There were deaths in a few families,
c. The sick now cannot afford to seek medical treatment,
d. Parents cannot afford and painfully watch their children in limbo especially those in the midst of studying in higher learning local and overseas institutions,
e. More than 10,000 of us are jobless now.

9. Please do not wrong the Genneva Malaysia who has over the years provided sustenance and hope to many families through their innovative gold trading platform. BUT LET YOUR HEART GO OUT TO US, ONE GENNEVA FAMILY!

10. Genneva Malaysia was once the DARLING of top dignitaries and our events were graced by our first lady Prime Minister’s wife Rosmah Mansor, representative of Deputy of Finance Minister, our new Chairperson Princess Tengku Dato’ Muhaini and our former Prime Minister Tun Dr Mahathir.

11. On top of that, BNM had dialogues and consultations with Genneva M’sia for eight months.
BNM proudly announced to our directors on 12TH Feb 2012 that BNM’s director of legal department after audited the company came to a conclusion that there was no issue with the company. We were further advised by BNM that they were more than happy to constantly support, help, serve and guide the company to follow proper guidelines.

12. However, the brutal raid on 1st Oct 2012 showed the relevant authority/authorities was not transparent and played out the company with false sincerity to help.

May God’s Grace always be with you and your family.

Shereen Lim, Genneva Malaysia Supporters

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Over 200 anxious Genneva investors want answers fast

0130308 Borneo PostKUCHING: More than 200 anxious Genneva Malaysia Sdn Bhd investors gathered outside the compound of Bank Negara Malaysia (BMN) here yesterday morning, calling for the government’s rapid response to resolve the matter.

The investors are not happy because the authorities concerned have taken too long to conduct investigations into the legality of Genneva Malaysia Sdn Bhd’s operations.

The company’s bank accounts and other assets have been frozen by BNM since Oct 1 last year, following suspicion that the company allegedly breached several banking and financial laws such as illegal deposit-taking, money laundering and tax evasion and appointing agents without licence, after several people lodged complaints with the police.

According to a spokesperson of the company’s customers in Sarawak, who did not want to be named, he said five months had passed since Genneva was raided but still there were no updates on the matter.

“We want Bank Negara to complete the investigation soonest possible for we don’t want to be kept in the dark. We are extremely worried,” he said at the gathering to hand over a memorandum to the governor of Bank Negara Malaysia.

“We hope the outcome of their investigation could be released without unnecessary delay so that we can take the necessary action to recover our losses,” he said.

“We are calling for intensified and swift efforts in resolving this matter considering the (huge) number of people affected.

“Many of us depended very much on this investment to supplement our income as well as to sustain the family and cover expenses including medical bills, loans and tuition fees of our children’s higher education,” he said.

Sarawak DAP secretary Chong Chieng Jen was present to lead the group in handing over the memorandum to an official of the bank.

Chong, who is also Bandar Kuching MP and Kota Sentosa assemblyman, said that investigations on this matter could be done fast by just going through the transaction records of Genneva’s account.

“The investors want to know whether there are contraventions with the law or otherwise. If there is none, then their accounts should not be frozen.

“Now their money is locked out and they don’t know what will happen to it and what to do next,” he said.

If investigation proved that the operation of Genneva was illegal, Chong said the authority should proceed to take action against those who have committed the crime.

Chong also highlighted the fact that the product, which was advertised as syariah-complaint gold, was launched in Dec 2010 by former prime minister Tun Dr Mahathir Mohamad.

The spokesperson also said that there were about 10,000 people statewide affected by the freeze.

The latest update on the matter was three months ago, according to the spokesperson, where Genneva Gold said they would issue a letter to update them on the latest development.

In a statement published by BNM in early December, it said that initial forensic accounting had uncovered considerable losses experienced by the company last year. The company had liabilities exceeding 10 times its assets.

The statement also said that the sale of gold at 20 per cent to 25 per cent higher than the market price, paying returns of 2 per cent to 3 per cent per month to customers and buying back the gold from customers at the initial purchase price was not a sustainable venture.

It also noted that cash flow for the company to sustain its operations had relied heavily on the amount collected from new customers.

Bank Negara governor Tan Sri Zeti Akhtar Aziz has also in December last year assured that the central bank was fast-tracking investigations into the controversial gold trading company so that its customers would not be kept waiting for too long.

Genneva, Pageantry Gold Bhd, Caesar Gold Sdn Bhd, Worldwide Far East Bhd and Bestino Group Bhd were among 25 individuals and companies offering unlicensed activities that were placed on an investor alert list by the central bank in 2011, double the number from 2010 and the highest record since 2003.

SOURCE: Borneo Post

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Write to the Prime Minister

Conversation with the PMPeople, write to PM TODAY, 8 MARCH, at q& – Ask PM (as Finance Minister too), when is he going release Genneva Malaysia Sdn Bhd, raided unjustly by Bank Negara Malaysia on 1 October 2012?

Five months and 8 days have gone by, how long more does BNM need to finish investigation?

Is it fair for BNM to retain Genneva customers’ gold and continue to freeze GMSB’s bank account without evidence of any wrong doing till today? A case of guilty until proven innocent? Where is JUSTICE?

Point PM to Genneva Customers’ Urgent Appeal at